- This Course is offered by distance learning. You can enrol and start at any time.
- If you are interested in RPL, please contact us BEFORE you enrol.
- We will happily price match, please let us know if you find this course offered cheaper elsewhere.
This unit describes the skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation.
It applies to individuals who have a role in human resource management of mediation within their organisation, or who may work as consultants providing mediation services to organisations ensuring the policy framework required for the management of mediation and the skills associated with the provision of mediation.
Mediators do not advise upon, evaluate or determine disputes. They assist in managing the process of dispute and conflict resolution whereby the participants agree upon the outcomes, when appropriate. Mediation is essentially a process that maximises the selfdetermination of the participants. The principle of self-determination requires that mediation processes be non-directive as to content.
Our Mediation Training Course is designed to meet the needs of busy professionals. Individuals who are keen to add mediation to their professional skill set should consider enrolling.
BSBHRM510 - Manage mediation processes
Participants may obtain credits for this unit towards a