COVID19: It's a challenging time right now and we're ready to help you if you need it. We've put a few measures in place to support you during the COVID19 pandemic.

Mediation Training

BSBHRM510 Manage Mediation Processes

Mediation Training

Enrolment Options


  • - This Course is offered by distance learning. You can enrol and start at any time.

  • - You can study this Qualification Online or with Workbooks.

  • - If you are interested in RPL, please contact us BEFORE you enrol.

  • - We will happily price match, please let us know if you find this course offered cheaper elsewhere.


Course Cost:
ONLINE - $ 295 per participant


WORKBOOKS - $ 395 per participant



Book Now


This unit describes the skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation. It applies to individuals who have a role in human resource management of mediation within their organisation, or who may work as consultants providing mediation services to organisations ensuring the policy framework required for the management of mediation and the skills associated with the provision of mediation.

Mediators do not advise upon, evaluate or determine disputes. They assist in managing the process of dispute and conflict resolution whereby the participants agree upon the outcomes, when appropriate. Mediation is essentially a process that maximises the selfdetermination of the participants. The principle of self-determination requires that mediation processes be non-directive as to content.

Our Mediation Training Course is designed to meet the needs of busy professionals. Individuals who are keen to add mediation to their professional skill set should consider enrolling.

Our Mediation Training course can be completed on it's own, or as part of a Diploma in Human Resources or Diploma of Business Qualification.

Course Topics:
  • Develop mediation guidelines
  • Prepare for mediation
  • Settle dispute through mediation
  • Finalise and review mediation
Quick Facts:
  • Certification: Successful participants receive a Statement of Attainment
  • Prerequisites: There are no prerequisites or assumed knowledge
  • Course Duration: We allow up to 6 months to complete this course online
  • The following units will be awarded on successful completion of assessments:

    BSBHRM510 - Manage mediation processes

    Participants may obtain credits for this unit towards a

    Diploma in Human Resources or a

    Diploma of Business.

  • Student Handbook and FAQs.

Book Now

All Courses

Search Calendar Email
arrow