Conflict Resolution

Training

Conflict Resolution Training



Dealing with conflict at work can lead to reduced productivity and can snowball into resentment and bitterness. Workplace conflict usually occurs when people have opposing beliefs, ideas, needs, perspectives or goals. Conflict is an inevitable result of human beings associating with each other. Workplace conflicts should be resolved quickly before they fester and grow.


Conflict is an inevitable part of work. We have all seen situations where people with different goals and needs have clashed, and we have all witnessed the often intense personal animosity that can result. The fact that conflict exists, however, is not necessarily a bad thing. When you resolve conflict effectively, you can also eliminate many of the problems that are associated with workplace conflict. Even the most seemingly trivial disagreements might stem from underlying unaddressed issues that, if not addressed, may have a significant negative impact on your organsiation.


The key to unlocking the benefits of conflict is learning to engage effectively with conflict when it arises. This course provides some basic skills to help manage workplace conflict. You will learn practical constructive workplace conflict resolution techniques.


Course Topics:
  • What is Conflict
  • Directive and Supportive Behaviours
  • Managing Conflict
  • BREATHE concept
  • DESC Model
  • I-Statements
  • Role Play

Quick Facts:
  • Delivery Options: This course can be delivered in your workplace
  • Certification: All participants receive a certificate of attendance
  • Prerequisites: There are no prerequisites or assumed knowledge
  • Course Duration: 60-90 minutes

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